Focus on the accessibility of services
Part of the work of the HEAR Network and the London for All partnership is to support London’s voluntary and community sector organisations to improve the accessibility of their services.
What does this mean in practice?
Access to services is a complex issue. Some aspects of accessibility are quite obvious, others much less so. Access includes:
- Knowing that there might be a service available to deal with your problem or issue
- Knowing what services are available and where they are
- Knowing whether you are eligible/entitled to access the service
- Being able to get to the service (or access it by telephone, written information or internet if not a face to face service)
- Feeling comfortable and welcomed-the service is for people like you and welcomes people like you
- Being able to access the service when you need it and at a time that you can manage alongside other important commitments such as caring for children or family members
- Being able to get into buildings, get around buildings, get assistance or support if you need it
- Being able to understand others and be understood
- Not being judged
- Not having assumptions made about you or your problem or situation, not being stereotyped
- Not being patronised
- Feeling safe
- Being treated with dignity, respect and empathy
- Knowing that the providers of the service have the right expertise or knowledge, or can refer you to someone who does
- Not being passed from service to service and having to tell your story many times to lots of different people
HEAR can support organisations that want to make sure their services are accessible, so get in touch to find out more: firstname.lastname@example.org
HEAR will be holding a workshop on accessibility of services at the London for All Conference on 12th March 2014.